Frequently Asked Questions
Q. What do I need for my first office visit?
The more medical information you can provide to your physician, the better they can help diagnose and treat you. Please bring an accurate, up-to-date list of medications, vitamins and supplements with you. If you have had recent blood work or diagnostic testing, please bring copies of the reports or have them forwarded to our office prior to your visit.
Q. How do I obtain refills of my medication?
The simplest way to obtain a medication refill is by calling your pharmacist. If there are no refills left on your prescription, the pharmacy will contact our office to obtain an authorization for refills. Please note that our physicians firmly believe that proper medical care requires regularly scheduled follow-up appointments. Depending on your condition, your physician may request that you make an appointment prior to refilling your medication. We generally will not refill any prescription unless you have been seen within the past year. If you participate in a mail-away pharmacy, we will be happy to provide you with a written prescription. Please note that our office does not call mail-away pharmacies.
Q. What do I do if my prescription requires a prior authorization?
Our office will work with you to complete prior authorization forms. Please call your insurance company and ask them to fax the prior authorization forms to our office at 203-452-2424 (please also make sure they place your name and the name of your medication on the form). We will complete these forms in a timely fashion. Please be aware that this does not guarantee that your insurance company will approve the medication prescribed by your physician.
Due to the constantly changing and increasing demands of insurance companies regarding prior authorizations, we can only handle these requests if made in writing. Calling an insurance company to obtain one prior authorization can tie up a member of our office staff for over an hour, taking important time away from patient care.
Q. What hospitals do your physicians attend?
Medical care for patients in the hospital has markedly changed in recent years. Gone are the days of primary care physicians following their patients into the hospital. Hospitalists are now in charge when a patient is admitted to the hospital. Generally, the hospital will send your physician a report of your hospital stay when you are discharged. Our physicians all have privileges at St. Vincent’s Hospital and most of our physicians prefer their patients be admitted to St. Vincent’s Hospital when hospitalization is required. Dr. Rich and Dr. Luna-Rudin also have privileges at Bridgeport Hospital. If you are a concierge patient, your physician will visit you in the hospital and help coordinate your care.
Q. Do you accept Medicare Insurance?
We are committed to caring for our established patients who are on Medicare or whose insurance is changing to Medicare. Unfortunately, our physicians have made the difficult decision to stop accepting new Medicare patients.
Q. Do you accept Medicaid?
We are not providers for Medicaid. By Connecticut Law our physicians cannot treat Medicaid patients even if we chose to do so without charge (we are not able to order tests, prescribe medications, etc.). Sorry - this is out of our control!
Q. What if I am late for my appointment?
Our office truly makes every effort to run on time every day. That’s why our waiting room is usually so quiet and empty! If you are 15 minutes late for your appointment, every patient after you will be seen 15 minutes late. That is unfair to our other patients. If you are late for your appointment, it will be up to the individual doctor to decide whether they can squeeze you in or ask you to reschedule. We encourage our patients to arrive at least 5-10 minutes prior to their scheduled appointment.
Q. What if I am sick after hours?
We have a physician on-call 24 hours per day for emergency calls. However, we do not believe that we can deliver appropriate medical care to our patients through a phone conversation and without the ability to examine you or perform proper testing. Therefore, our physicians will often direct our patients to seek care at a walk-in clinic or emergency room after hours. For routine calls, such as medication refills, appointments, etc., please call during normal business hours.